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Free: 60-minute call and Blueprint.
A working session on your business, then a clear plan of what we would build and in what order, written down for you to keep. No cost, no obligation.
Services
IT & Software Services
Once utilization, project margin, unbilled time and the billing-to-collection chain are visible on one governed screen, a software or services firm stops discovering its leaks at month-end and starts running the week on numbers it can trust.
The art of the possible
The art of the possible, stated for this buyer: the firm does not need a new platform its delivery team will resent. It needs its own utilization, project margin, unbilled time, billing-to-collection and forex realization made visible on one screen the founder or the COO actually opens, wired from the tools already in place. Reliable engineering does the wiring and the arithmetic; AI reads the messy inputs (SOWs, vendor and cloud invoices, timesheets, candidate resumes, support transcripts) and clusters the leaks; a named person signs anything that touches a price, an invoice, a person or a client commitment.
The operating reality
IT services, SaaS, staffing and BPO or KPO firms whose money lives in utilization, project margin, unbilled time, recurring-revenue accuracy and bench cost, almost always read off fragile spreadsheets pulled from a project tool, a timesheet, a billing console and accounting that do not talk; the firm sells hours, a subscription, a placed person or a service level, and each model leaks in its own way.
By segment
Where the work is, segment by segment.
The same industry runs differently across its segments. Here is the operating reality of each, and the builds we would rank first, with why.
IT services & software-development firms
Project- and time-and-material delivery for clients; project margin, utilization, unbilled time, delivery execution and collections (often export) are the spine. Sell hours against an SOW.
- 01Project margin and unbilled-time leak recovery
The signature leak: unbilled hours, scope creep past the SOW cap, and projects running over estimate, none of it visible until the loss is booked. Often the first provable win.
See what we build - 02Utilization, bench and delivery dashboards
Utilization is the master number and it is a stale spreadsheet; a live read by person, project and practice is the daily operating screen.
See what we build - 03Delivery and PSA app: SOW to timesheet to invoice
The real delivery process lives across a project tool, a sheet and email; one shared record of SOW, milestones, time and approvals.
See what we build - 04Connect and automate the tool stack
Project tool, timesheet, CRM, HR and accounting do not talk; a person re-keys between them and the numbers disagree.
See what we build - 05RevOps: pipeline, true CAC and rate realization
Pursuits trapped in a partner's inbox; rate-card vs realized-rate erosion and pipeline-to-cash invisible.
See what we build - 06Subscription-billing and revenue reconciliation
Invoiced vs realized, forex realization, and the ninety-day-plus DSO chased by hand.
See what we build - 07Credentials website for buyer pre-qualification
Overseas and enterprise buyers pre-qualify on capability, certifications and proof before the first call.
See what we build
SaaS & product companies
Build and run their own product; recurring revenue (MRR/ARR), churn, subscription-billing accuracy, revenue recognition and product-usage data are the spine. Sell a subscription, not hours.
- 01Utilization, bench and delivery dashboards
MRR/ARR, net revenue retention, churn and expansion are the business; most run them in a fragile spreadsheet off the billing console.
See what we build - 02Subscription-billing and revenue reconciliation
What was charged vs what the plan says vs what was collected vs what the gateway settled, almost never tied out; real leakage.
See what we build - 03Connected product-and-revenue data layer
Product-usage, billing, CRM and finance sit in separate tools; one source-linked layer to see the funnel and the cohort.
See what we build - 04Marketplace and cloud-listing operations
For firms selling via AWS/Azure/GCP marketplaces or app stores: listing economics and platform-fee reconciliation after the cut.
See what we build - 05Forecasting: cohort, churn and cash-runway sanity layer
Burn, runway and cohort projection run on memory and one founder's sheet; a sanity layer, not an oracle.
See what we build - 06Credentials website for buyer pre-qualification
The product's site and pricing/onboarding pages are the sales floor; conversion leaks at signup and pricing.
See what we build - 07Customer-success follow-up and renewals
Renewals, expansion nudges and at-risk-account outreach off the firm's own usage and billing history.
See what we build
IT staffing & managed-services providers
Place or deploy people against client demand; bench and utilization are existential, candidate throughput, timesheet-to-invoice and margin-per-placement are the spine. Move people, bill their time.
- 01Utilization, bench and delivery dashboards
The bench is the existential number; idle consultants and margin per placement, by client and skill, is the whole P&L.
See what we build - 02Candidate throughput and recruiter pipeline app
Requirement-to-submission-to-interview-to-join is the engine; it lives in inboxes and a job board, and good candidates go cold.
See what we build - 03Subscription-billing and revenue reconciliation
Deployed-hours vs approved-timesheet vs raised-invoice vs collected, the staffing leak, rarely tied out per consultant per client.
See what we build - 04Delivery and PSA app: SOW to timesheet to invoice
Who is on which client, from when, at what rate, with which timesheet approved; today a spreadsheet and a WhatsApp group.
See what we build - 05Project margin and unbilled-time leak recovery
Pay-rate vs bill-rate erosion, unapproved timesheets, missed rate revisions and idle-bench cost, recoverable from the firm's own records.
See what we build - 06Candidate front-desk concierge
Candidate status, document collection and interview-slot confirmation run on WhatsApp; a front desk that does not drop them.
See what we build - 07Connect and automate the tool stack
The ATS, the HRMS, the timesheet tool and accounting are islands; a person carries data between them.
See what we build
BPO / KPO & support operations
Run a people-heavy delivery floor at scale; workforce management, attendance-to-payroll, seat utilization, SLA and quality, and client SLA reporting are the spine. Sell a service level.
- 01Candidate throughput and recruiter pipeline app
Hundreds to thousands of people on shifts; attendance, roster, attrition and seat utilization are the operating spine and the cost.
See what we build - 02Utilization, bench and delivery dashboards
The firm sells a service level; SLA adherence, AHT, quality scores and the client-facing pack are the product and the renewal risk.
See what we build - 03Automated client SLA and MIS reporting
The recurring client report is rebuilt by hand every week or month; pushed, templated, on schedule, off the connected layer.
See what we build - 04Support-quality and transcript clustering
Thousands of tickets and calls; the few recurring issue themes and the SLA-breach-forming cases surface late if at all.
See what we build - 05Attendance-to-payroll and compliance automation
High-volume shift attendance reconciled to payroll by hand monthly, plus the statutory load that rides on a large workforce.
See what we build - 06Candidate front-desk concierge
For domestic-facing support lines, a concierge front desk on the channel customers already use, handing sensitive cases to a person.
See what we build - 07Connected product-and-revenue data layer
WFM, ticketing, telephony, HR and payroll sit apart; one source-linked layer for seat cost and SLA in one view.
See what we build
The whole picture
Front office, back office, and the data that ties them together.
Front office
How the business is found, sells, and is reached.
Back office
How the work actually gets done, day to day.
Talk to your data
One trusted picture you can read and ask questions of.
- Support-quality and transcript clustering
- Connected product-and-revenue data layer
- Forecasting: cohort, churn and cash-runway sanity layer
- Project margin and unbilled-time leak recovery
- Utilization, bench and delivery dashboards
- Automated client SLA and MIS reporting
- Subscription-billing and revenue reconciliation
How an engagement works
From a free call to a system you own.
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Deep-dive and build.
Go deeper on one area, or have us build the software, app or data layer. Fixed price. A focused build ships in weeks.
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Run and govern: per need.
We keep it running and watch over it, as much or as little as you want.
Related industries
Sectors with a similar operating spine.
Find the one build worth funding first.
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