The reliability gap
Why most AI pilots stall before they pay back.
The pattern is familiar by now. A business runs an AI pilot, sees a demo that dazzles, and then watches it quietly fail to change anything that matters. Reported industry figures put the share of enterprise pilots that returned no measurable value at around 95 percent, with a large share of agentic deployments rolled back within the year. We treat those as reported figures, not our own, but they match what we see.
The cause is rarely the model. It is pointing AI at work it cannot do reliably, with no person accountable when it is wrong. The fix is not a better demo. It is choosing the few tasks where AI is genuinely dependable, and keeping a person on every decision that touches money, stock, or a customer.