The reliable spine
The reliable spine is non-AI: the single intake, the owner assignment and routing rules, the response-due tracking, and the approval gates on anything sensitive.
IT & Software Services
Digital Front Door
Inbound requests reach the firm through a dozen unmanaged doors, a sales enquiry to one inbox, a support ticket to another, a candidate query on WhatsApp, an RFP to a partner's personal email, a vendor invoice posted to whoever opened it. Nothing has a single front desk, so a request waits unowned, gets answered twice or not at all, and the firm cannot say what came in this week or where it is stuck. The first impression a prospect, candidate or client forms is of a firm that drops things.
Who has it
Most useful for IT services and software-development firms and staffing and managed-services providers, where enquiries, RFPs and candidate or client requests arrive across many channels and no one owns the first response; it is the lighter, intake-stage cousin of the WhatsApp concierge and the recruiter pipeline.
What we build
One governed front door for inbound requests: a single intake that captures the enquiry, RFP, ticket or candidate query no matter which channel it arrived on, assigns a named owner and a due response, routes it to the right queue, and shows the founder what is open and what is overdue. Anything that touches money, a client commitment, compliance or a person is held for a named person to approve.
What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
Where AI helps
AI is limited to reading an inbound message and classifying it to the right queue and drafting a suggested first reply for a person to send; it never owns the commitment, the approval or the decision.
Who signs off
A named person signs off anything touching money, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.
What changes day to day
Every inbound request lands at one front desk with an owner, a status and a due response instead of scattering across inboxes and chats; nothing waits unowned, and the founder can finally see what came in and where it is stuck.
Illustrative outcome
Faster first response and fewer dropped or duplicated requests, with a clear daily view of what is open and overdue. Illustrative; final numbers come from your own data.
Illustrative; final numbers come from your own data.
Path to the build
How this one gets built.
Book a free 60-minute call, then a free Blueprint on the firm's own records. Deep-dive and build, followed by run and govern so the workflow keeps paying back.
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What tends to pair with this one.
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