The reliable spine
The concierge answers from live, connected data so it never guesses; routine reversible replies go on their own.
Furniture & Wood Products
A WhatsApp concierge for the dealer, designer and order desk
Dealers, designers, buyers and clients flood WhatsApp with the same questions, today's price and stock, order and dispatch status, lead time, balance and credit, drawing and sample status, and the team burns its day on routine status replies handled by hand or dropped. For a panel, plywood and laminate processor the dealer rate-and-stock traffic is constant; for an exporter the buyer's order-and-shipment questions are the relationship.
Who has it
Every segment runs a version of this: modular and office furniture makers a dealer and designer desk for order and dispatch status; panel, plywood and laminate processors a dealer desk for rate and stock; solid-wood and joinery units an export-buyer and order-status desk; and contract and fit-out makers a client and site desk.
What we build
A WhatsApp concierge that answers routine price, stock, order-status, lead-time and dispatch questions from the client's own live connected data, confirms dispatch from real events, and captures new enquiries and orders straight into the system. Routine confirmations go out on their own; anything that quotes a binding price, commits stock, extends credit or makes a delivery promise routes to a named person.
What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
Where AI helps
AI is limited to bounded reading, extraction, matching, clustering or drafting from the firm's own data for A WhatsApp concierge for the dealer, designer and order desk; it never owns the number, the approval, the promise or the decision.
Who signs off
A named person signs off anything touching money, stock, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.
What changes day to day
Routine price-and-status traffic stops eating the desk's day; no enquiry slips; binding prices, stock and credit still go out by a person. Illustrative; final numbers come from your own data.
Illustrative outcome
Routine price-and-status traffic stops eating the desk's day; no enquiry slips; binding prices, stock and credit still go out by a person. Illustrative; final numbers come from your own data.
Illustrative; final numbers come from your own data.
Path to the build
How this one gets built.
Book a free 60-minute call, then a free Blueprint on the firm's own records. Deep-dive and build, followed by run and govern so the workflow keeps paying back.
Related builds
What tends to pair with this one.
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