The reliable spine
The reliable spine is the connection to live data: the concierge confirms dispatch and shipment status from real dispatch events and captures new enquiries straight into the system, so it answers from facts rather than guessing.
Auto Components & Ancillary
A WhatsApp concierge for buyer and dispatch updates
The OEM or Tier-1 planner asks "where is my shipment" by phone and WhatsApp, and the team burns its day on routine status replies handled by hand or dropped. For aftermarket parts manufacturers, distributors and dealers flood the same channel with stock, price and order-status questions.
Who has it
Across all segments; the Tier-1 OEM suppliers and the Tier-2 and Tier-3 job-shops for OEM-planner dispatch confirmations, and the aftermarket parts manufacturers for distributor and dealer queries.
What we build
A WhatsApp concierge that confirms dispatch and shipment status from real dispatch events, answers routine status and catalogue questions from live connected data, and captures new enquiries straight into the system. Routine confirmations go out on their own; anything that commits to the OEM, quotes a price or makes a promise routes to a named person.
What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
Where AI helps
AI is limited to understanding the buyer's question and drafting the reply from connected data; anything that commits to the OEM, quotes a price or makes a promise routes to a named person.
Who signs off
A named person signs off anything touching money, stock, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.
What changes day to day
Routine status traffic stops eating the planner's and the team's day; no enquiry slips; commitments still go out by a person. Illustrative; final numbers come from your own data.
Illustrative outcome
Routine status traffic stops eating the planner's and the team's day; no enquiry slips; commitments still go out by a person. Illustrative; final numbers come from your own data.
Illustrative; final numbers come from your own data.
Path to the build
How this one gets built.
Book a free 60-minute call, then a free Blueprint on the firm's own records. Deep-dive and build, followed by run and govern so the workflow keeps paying back.
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What tends to pair with this one.
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