Paper, Print & Packaging
The brand's print-buyer asks "is my proof ready", "where is my job" and "has it dispatched" by phone and WhatsApp all day, and someone stops work to answer from scattered systems.
Who has it
Every segment, from paper and board mills through commercial, carton and finishing printers; the "is my proof ready, where is my job, has it dispatched" questions arrive all day across all of them.
What we build
A WhatsApp concierge that confirms proof, job and dispatch status to the brand's print-buyer, shares despatch and e-way-bill details, and answers routine status questions, working off real pre-press, production and dispatch events so the information stays current. Routine confirmations go out without manual effort; anything that commits to the customer (a delivery date, a colour approval) is sent by a person.
What is automated, where AI helps, who signs off
The reliable spine
The event feed and the message rules carry the value: real pre-press, production and dispatch events drive the proof, job and dispatch confirmations and the despatch and e-way-bill details, so routine status answers stay current without a person retyping them.
Where AI helps
AI is confined to reading the buyer's plain-English question and matching it to the right job and current status so the concierge answers from the live data; it never commits a date, approves a colour or makes a promise to the customer.
Who signs off
A named person sends anything that commits to the customer, such as a delivery date or a colour approval.
What changes day to day
Routine proof, job and dispatch questions are answered from live data instead of pulling the team off the floor, so status-call load drops and the brand's print-buyer gets a faster, more consistent reply.
Illustrative outcome
Status-call load drops and buyer satisfaction rises. Illustrative; final numbers come from your own data.
Illustrative; final numbers come from your own data.
Path to the build
Book a free 60-minute call, then a free Blueprint on the firm's own records. Deep-dive and build, followed by run and govern so the workflow keeps paying back.
Related builds
A free 60-minute call. No cost, no obligation, just a clear read on what is worth building.