The reliable spine
The concierge answers from live, connected data so it never guesses; routine, reversible replies go out on their own.
Hospitality (Hotels & Restaurants)
WhatsApp concierge for the front desk and event enquiries
Room, table and banquet enquiries pour into WhatsApp at all hours ("Do you have a room this weekend? What is the tariff? Is the restaurant open? Can you do a function for 200?") and get answered whenever someone is free, so leads go cold and the team repeats the same replies all day. WhatsApp is usually where the fastest front-office win sits, because that is where the guest conversation already happens.
Who has it
Every segment, with the highest value for hotels and resorts handling room and tariff traffic and for banquets, catering and events handling event enquiries.
What we build
A WhatsApp concierge on the property's number that answers the routine, repetitive traffic straight from the property's own live data (availability, tariff, menu, timings), captures new enquiries into the register, shares the menu or tariff, and books a callback or a table. Anything that commits the property (a held rate, a confirmed banquet date, a discount) goes to a named person.
What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
Where AI helps
AI reads the guest's question and the property's live availability, tariff and menu to compose a routine reply and to file a new enquiry into the register; anything that commits the property goes to a named person, and it never owns the number, the approval, the promise or the decision.
Who signs off
A named person signs off anything touching money, stock, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.
What changes day to day
No enquiry slips through; more answered same-day; the team gets its evening back; enquiries land clean into the register.
Illustrative outcome
Same-day response on the bulk of routine guest traffic; fewer dropped enquiries. Illustrative; final numbers come from your own data.
Illustrative; final numbers come from your own data.
Path to the build
How this one gets built.
Book a free 60-minute call, then a free Blueprint on the firm's own records. Deep-dive and build, followed by run and govern so the workflow keeps paying back.
Related builds
What tends to pair with this one.
Same industryAsk your data in plain EnglishSee what we buildSame industryLicence file, GST and compliance on a calendarSee what we buildSame industryConnected data layer: front desk, POS, banquet diary and accountsSee what we buildAgri-Inputs & AgritechWhatsApp concierge for the order, balance and service deskSee what we buildAgri-Processing & CommoditiesWhatsApp concierge for the dealer/buyer front deskSee what we buildAuto Components & AncillaryA WhatsApp concierge for buyer and dispatch updatesSee what we build
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