The reliable spine
The concierge answers from live, connected data so it never guesses; routine, reversible replies go out on their own.
General Manufacturing
WhatsApp concierge
Routine traffic ("where is my order", availability, dispatch status, balance, catalogue and price requests) lands on WhatsApp and is handled slowly by hand or dropped, so enquiries go cold and the team burns its day repeating the same replies. For B2B makers it is dispatch and order-status updates to a customer's planner.
Who has it
Across all segments; highest where inbound volume is high and repetitive (dealer, distributor and OEM-planner traffic).
What we build
A WhatsApp front desk and sales assistant on the channel the customer already uses, answering the routine traffic from the client's own live data (order status, stock, dispatch, balances), capturing new enquiries and orders straight into the register, and handing anything sensitive to a named person.
What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
Where AI helps
AI is limited to bounded reading, extraction, matching, clustering or drafting from the firm's own data for WhatsApp concierge; it never owns the number, the approval, the promise or the decision.
Who signs off
A named person signs off anything touching money, stock, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.
What changes day to day
No enquiry slips through; more answered same-day so fewer leads go cold; the team gets its day back; orders land clean into the system. Same-day response on routine enquiries replaces a slow manual queue.
Illustrative outcome
No enquiry slips through; more answered same-day so fewer leads go cold; the team gets its day back; orders land clean into the system. Same-day response on routine enquiries replaces a slow manual queue. Illustrative; final numbers come from your own data.
Illustrative; final numbers come from your own data.
Path to the build
How this one gets built.
Book a free 60-minute call, then a free Blueprint on the firm's own records. Deep-dive and build, followed by run and govern so the workflow keeps paying back.
Related builds
What tends to pair with this one.
Same industryAnomaly and exception alertsSee what we buildSame industryApproval workflowsSee what we buildSame industryAsk your data in plain EnglishSee what we buildAgri-Inputs & AgritechWhatsApp concierge for the order, balance and service deskSee what we buildAgri-Processing & CommoditiesWhatsApp concierge for the dealer/buyer front deskSee what we buildAuto Components & AncillaryA WhatsApp concierge for buyer and dispatch updatesSee what we build
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