The reliable spine
The concierge answers from live, connected data so it never guesses; routine, reversible replies go out on their own.
FMCG & Packaged Food
WhatsApp concierge for the order and front desk
Orders and queries from distributors, retailers and salesmen land on WhatsApp all day and get typed into the accounting/ERP system by hand, slow, and a place where money quietly leaks through wrong or short billing. A free-text or voice order is re-typed by hand. Price-list and order-status questions are answered one by one.
Who has it
Across all segments; highest value for the depot and super-stockist, whose retailer and salesman traffic is heaviest, and for packaged-food and snack manufacturers.
What we build
A WhatsApp concierge that drops a clean, checked order straight into the system after a person confirms, and answers order-status, price-list and ledger-balance questions on its own from the firm's own live data. For a free-text or voice order, AI reads it into a draft a person confirms.
What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
Where AI helps
AI is limited to bounded reading, extraction, matching, clustering or drafting from the firm's own data for WhatsApp concierge for the order and front desk; it never owns the number, the approval, the promise or the decision.
Who signs off
A named person signs off anything touching money, stock, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.
What changes day to day
No order or enquiry slips through; order-to-bill drops from hours to minutes; short-billing stops; the team gets its day back; orders land clean into the system.
Illustrative outcome
Same-day response on the bulk of routine retailer and distributor traffic; faster, cleaner order-to-bill. Illustrative; final numbers come from your own data.
Illustrative; final numbers come from your own data.
Path to the build
How this one gets built.
Book a free 60-minute call, then a free Blueprint on the firm's own records. Deep-dive and build, followed by run and govern so the workflow keeps paying back.
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What tends to pair with this one.
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