The reliable spine
The concierge runs on rules and the firm's own records for status answers.
Engineering & Capital Goods
WhatsApp concierge for enquiries and order status
Customers ask "where is my order", "is this spare available", "what is the project status" by phone and WhatsApp, and someone burns hours answering, or the enquiry is lost.
Who has it
Custom machine builders, machine-tool makers, and after-sales spares and MRO operators, the segments with installed-base and order-status traffic.
What we build
A WhatsApp concierge that captures an incoming RFQ straight into the register, answers routine order-status and spare-availability questions off real records, and confirms dispatch and project status. Routine confirmations go out on their own; anything that commits to a customer is sent by a person.
What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
Where AI helps
AI is limited to bounded reading, extraction, matching, clustering or drafting from the firm's own data for WhatsApp concierge for enquiries and order status; it never owns the number, the approval, the promise or the decision.
Who signs off
A named person signs off anything touching money, stock, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.
What changes day to day
Routine queries answered promptly; staff freed; no lost enquiries. Illustrative: hours of staff time saved weekly; faster enquiry capture.
Illustrative outcome
Routine queries answered promptly; staff freed; no lost enquiries. Illustrative: hours of staff time saved weekly; faster enquiry capture. Illustrative; final numbers come from your own data.
Illustrative; final numbers come from your own data.
Path to the build
How this one gets built.
Book a free 60-minute call, then a free Blueprint on the firm's own records. Deep-dive and build, followed by run and govern so the workflow keeps paying back.
Related builds
What tends to pair with this one.
Same industryPurchase-requisition to PO approval workflowSee what we buildSame industrySpares and installed-base registerSee what we buildSame industryDemand and inventory sanity layerSee what we buildAgri-Inputs & AgritechWhatsApp concierge for the order, balance and service deskSee what we buildAgri-Processing & CommoditiesWhatsApp concierge for the dealer/buyer front deskSee what we buildAuto Components & AncillaryA WhatsApp concierge for buyer and dispatch updatesSee what we build
Find the one build worth funding first.
A free 60-minute call. No cost, no obligation, just a clear read on what is worth building.