What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
The reliable spine
The reliable spine is the watch and the routing: a scheduled sweep of outlets, search and social for each client's coverage and mentions, captured to a record and routed to the right account person, feeding the monthly report by rule rather than by hand.
Where AI helps
AI does the reading at scale, grouping coverage by theme, gauging sentiment, and flagging a likely negative signal early. It surfaces and clusters; a person verifies a mention, judges a crisis and decides the response.
Who signs off
A named person signs off anything touching money, stock, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.