Financial Services & NBFC Back-Office
For an MFI the real operation is in the field: centre meetings, doorstep collection, group formation and loan-utilisation checks. Today it lives in registers, paper sheets and WhatsApp, none of which the office can see until day-end, so the branch is always working off yesterday's picture, collections at the centre are reconciled by hand, and a problem at a centre surfaces late.
Who has it
Microfinance institutions, where it is the whole operation, and the field-collections side of NBFCs; any lender whose real work happens away from a desk.
What we build
A purpose-built mobile app for the field officer, built around how MFI fieldwork actually runs: centre-meeting attendance and collection capture, doorstep document capture, loan-utilisation and group records, and a live feed to the office. The app is the system of record for the field; the office sees collections and field productivity as they happen instead of at day-end. It feeds the people-admin build, the portfolio dashboards and the early-warning watch.
What is automated, where AI helps, who signs off
The reliable spine
The non-AI spine is the app itself: structured field capture of attendance, collections and documents, deterministic reconciliation of centre collections, and a live feed into the office systems, so the field becomes a system of record instead of a register.
Where AI helps
AI is limited to reading the documents captured at the doorstep so they reach the office as clean fields; the collection, the disbursement and any credit step stay with a named officer, never the app.
Who signs off
A named person signs off anything touching money, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.
What changes day to day
The field finally feeds the office in real time; centre collections reconcile as they happen; a slipping centre is visible same-day; the operation stops depending on registers and one officer's WhatsApp.
Illustrative outcome
Day-end reconciliation effort cut sharply and field-to-office visibility moved from next-day to same-day.
Illustrative; final numbers come from your own data.
Path to the build
Book a free 60-minute call, then a free Blueprint on the firm's own records. Deep-dive and build, followed by run and govern so the workflow keeps paying back.
Related builds
A free 60-minute call. No cost, no obligation, just a clear read on what is worth building.